ciValue Openings

Product Expert/Support Engineer

WHAT WILL YOU BE DOING?

 Provide enterprise level support to our customers and prospects via phone, web, email, chat and other support channels as required

• Take ownership of customer issues reported and see problems through to resolution

• Research, diagnose, troubleshoot and identify solutions to resolve customer issues

• Delivering training in formal (e.g. a classroom), informal (e.g. floor-walking) or online (e.g. eLearning and webinar) settings;

• Provide prompt and accurate feedback to customers

• Ensure proper recording and closure of all issues

• Prepare accurate and timely reports

• Document knowledge in the form of knowledge base tech notes and articles

• Plan, conduct and monitor testing and inspection of new functionality to ensure finished product prior to implementation in live customer environment

• Design and develop simple BI reports

JOB REQUIREMENTS:

• BS degree in Information Technology, Computer Science or equivalent

• Proven working experience in enterprise technical support

• Strong SQL background

• Basic knowledge of Unix/Linux systems, utilities and scripting

• Strong problem-solving skills

• Excellent client-facing skills

• Excellent written and verbal communication skills

• Be highly detail oriented yet a strong business understanding

• Work with minimal supervision ,self-motivated and able to define, plan and implement long-term goals, tasks and projects

• Excellent communication skills and ability to work with multiple interfaces

IT WILL ALSO BE NICE IF YOU:

• Experience with BI tools (e.g. QuickView, Tableau Software, SAS)

• Knowledge in ETL process performance tuning , Data QA and DWH automated testing

• Experience using cloud environment/ AWS

• QA experience

This position is a full time position

Required Experience: 2-6 years

Locations: Yokneam Business Park

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Regional Sales Executive - Europe

JOB RESPONSIBLITIES: 

• Identify and qualify of new opportunities and acquire new customers and increase footprint and spend with existing customers

• Bring solid sales, leadership, energy, and creativity to expand our global presence.

• Develop the territory to ensure growth by building and leveraging a network of executive relationships with key customers and partners.

• Simultaneously manage a substantial number of accounts, supporting sales partners, and carry responsibility for meeting revenue quotas for the region.

• Maintain and document accurate, timely forecasts of opportunities, providing appropriate updates to executive management. 

• Directly interact with customers and prospects to position the value of CiValue's solutions and services by developing ROI analysis, business cases and references

• Become familiar with the territory’s market segments and customer needs. 

• Develop deep knowledge of the technical aspects and value propositions of our products and services.

WORK EXPERIENCE AND SKILLS 

• At least 7 years in sales in the high tech industry in the international market, with a proven, successful track record of generating revenue and closing business with large enterprises.

• Excellent skills in written and spoken English

• Very good interpersonal skills

• Background in the BI/ CRM/ Marketing Automation fields. 

• Focused and well-organized .

• Hands on with managerial abilities.

• Ability to demonstrate core traits of ambition, resilience in the face of adversity, genuine curiosity about customer’s business needs and analytical abilities to custom tailor solutions.  

• Documented success converting leads into sales revenue

• Understanding of the business drivers and buying process in enterprise customers.

• Cooperating with partners to deliver solutions to customer needs.

ADVANTAGES

• Experience in sales to RETAIL customers 

• Experience in sales to the European market 

• Fluency in one of the European languages (except for English)

• Relevant bachelor’s degree

Apply